Your order is currently being processed at our warehouse. Once it has been packed and handed over to our courier partner, your tracking details will be updated automatically.

Orders are typically delivered within 5–7 business days, depending on your location. Delivery timelines may vary during sales, festive periods, or due to unforeseen circumstances such as weather conditions.

Tracking updates may occasionally take 24–48 hours to refresh, especially while the shipment is in transit between courier hubs. If there has been no update for more than 3 business days, please get in touch with our support team.

Please check with your family members, neighbours, or your building's security/reception. If you still can't locate your order, contact our customer support team as soon as possible so we can investigate with the courier partner.

Once an order has been shipped, we're unable to guarantee an address change. If your order hasn't been dispatched yet, please contact our support team as soon as possible, and we'll do our best to assist.

Once an order has been shipped, it cannot be cancelled. However, if your order is eligible, you can initiate a return after delivery through our Returns & Exchanges portal.

If your package arrives damaged or you receive an incorrect item, please contact us immediately with your Order ID and clear photos of the package and product. Our team will review the issue and assist you promptly.

Delays can occasionally occur due to weather conditions, operational challenges, courier delays, or high order volumes. We're continuously tracking your shipment and working with our courier partners to get your order delivered as soon as possible.

Our support team is available during the following hours:
Mon – Fri : 9:00 AM – 6:00 PM
Saturday : 9:00AM – 2:00 PM
Sunday : Closed If you contact us outside our working hours, please leave us a message or email, and we'll get back to you as soon as we're available.

Please wait a few hours after receiving your shipping confirmation, as tracking links may take some time to become active. If the issue persists, contact our support team, and we'll be happy to help.

Yes. We'll keep you informed at every important stage of your order, including order confirmation, shipment, out-for-delivery, and delivery, through available communication channels.