Returns & Cancellation Policy
Cancellation before delivery / shipment (Only valid on orders’ place & delivery in India):
Prior to delivery/shipment of your order, you can at any time, cancel the order by logging into your account on the Platform and by tapping on ‘My Account’ section of the Platform, then go to my orders section. Applicable refund against the cancelled product will be credited to you within 24-48 business hours after the cancellation request is duly processed by us.
You cannot cancel any specific product(s) inside the order. In case of such a cancellation, the entire order will be cancelled.
In the event that the product or order has been delivered to you, the terms of return policy shall be applicable to such product(s) or order.
We shall intimate our approval/disapproval of your cancellation request via email or text.
Once request for cancellation of an order is placed, we cannot undo such cancellation request. In such a case, you will have to replace the order again.
In case the order is cancelled while the order is in transit, we shall process the refund only once the products have been received and verified at our warehouse.
As a part of cart offer or any discount offer if a user has purchased one product along with another product, and during cancellation of the same, all the products purchased through the same cart offer would get cancelled.
For product(s) purchased through specific cart offer or any other discount offer inside the order, if any of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.
- Refunds for the cancelled orders/ Length of the refund process:
In case of cancellation before delivery/shipment, we process the refund within 24-48 business hours after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund only once the products have been received and verified at our warehouse.
- If any or all the products that were originally part of an order placed using a coupon or offer are cancelled, then the coupon code/offer will no longer be applicable on that order. The benefit of the coupon/offer will also not be included in the refund. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transaction, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
- What if I used discount vouchers during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
- Returns and Refunds
- How do I return an item purchased on Guugly Wuugly?
Guugly Wuugly offers its customers an ‘Easy return policy’, wherein you can raise a request for return of any individual product in your order or you can return all the products in your order, within 15 days of its delivery, by logging into your account and by tapping on the ‘My Account’ section of the platform. However, please note that a return request can be made only once per order.
In the event that a user who has checked out of the Platform as a ‘guest’, intends to initiate return/ cancellation request, can do so by registering with us i.e., by creating an account on the Platform using the same email ID and/or phone number used to check out of the Platform as ‘guest’. Upon creating an account, user shall be required to sign in to our Platform and further by tapping on the ‘My Account’ section of the Platforms all the order placed by the users shall be reflected, through which the user shall be able to raise return/ cancellation request for one or all the products of the order.
Please return your product(s) in its original packaging with all the parts and freebies and with the original receipt. Please make sure that the product(s) are properly packed when you are returning it. Please note that if an incorrect product(s) is handed by you to our courier service partner, we shall not be responsible for any loss/damage/theft caused to such incorrect product while in transit or otherwise.
Once the original product(s) has been received at our warehouse and the quality check has been carried out, the refund for the original product(s) will be processed, as applicable.
For all those pin codes, where pickup service is available by reputed couriers, the return pickup time would be within 2 to 4 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control, for which we shall not be liable and would request you to cooperate with us as we continuously try to reduce such instances.
- Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 15 days of order delivery
- Free product provided by brand
Receipt of a damaged or defective item/wrong product in the order, how must one proceed?
Guugly Wuugly ensures that the shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit or if you have received an item in a damaged/defective condition or have been sent a wrong product, you can request for a refund by logging into your account and by tabbing on the ‘My Account’ section of the Platform.
We will pick up the products within 2-4 business days and will initiate the refund process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. We do not offer replacements.
- Can I return part of my order?
No. A return can be created at item level and if you have ordered multiple items, you can initiate a return/ refund for any individual item. However, return can be initiated only once per order and any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
Kindly ensure that the shipping address and the return pickup address are the same. However, in the event that the products are gifted to another person, we understand that the shipping address and the billing address maybe different.