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We'd Love to Hear From You
Guugly Wuugly HQ
Vipul Khand-5, Gomti Nagar, Lucknow, 226010
For compliments, complaints or feedback
For business related communication
Customer Support
Whatsapp +91 6306559193
A Message from our CEO.
I want to assure you that Guugly Wuugly is a legitimate and secure website. We prioritize the safety and privacy of your information. Our website follows strict security measures and industry best practices to protect your data. Your personal information is treated with utmost confidentiality and is handled in compliance with applicable data protection laws. If you have any concerns, our customer support team is ready to assist you.
Thank you for choosing Guugly Wuugly. Your trust is important to us.
Sincerely,
Ravi Kumar Gupta
CEO & Co-Founder, Guugly Wuugly
Frequently Asked Questions
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We aim to dispatch orders promptly within 24 working hours.
Estimated delivery time is typically 5-7 business days for all covered pin codes pan India.
In rare cases where your pin code is not served by our primary logistics partner, we will find alternatives to ensure your order reaches you.
Your anticipation will surely be rewarded once you receive your order and experience the utmost comfort we offer.
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To create a return request, you can follow these steps:
- Visit our website.
- Find the WhatsApp button in the right-bottom corner and click on it to connect with our support representative.
- Send a message to our representative stating that you would like to initiate a return request.
- Provide the necessary details such as your order number, the item(s) you wish to return, and the reason for the return.
- Our support representative will assist you further and initiate the return request on your behalf.
- We believe in personally understanding the issue for return hence, you don't have to process the return request yourself. You can reach out to us on WhatsApp, and our prompt support team will take care of it for you.
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Pickup period for product(s) may vary as per the Logistics team that is assigned to process your returned product.
The product shall be picked within 2 – 4 business days of us receiving the return request.
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Once we receive the product in our warehouse and conduct a thorough quality check, we will initiate the refund process. The refund will be processed through NEFT(National Electronic Funds Transfer). We understand the importance of a timely refund, and we aim to complete the process within 24-48 hours after receiving the product in our warehouse. Our goal is to provide a seamless experience for our valued customers, and we prioritise prompt refund processing.
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At Guugly Wuugly, we offer a hassle-free return and exchange policy to ensure customer satisfaction. Here are the key highlights of our policy:
Easy Returns and Exchanges: We provide a 15-day window for returns and exchanges, starting from the date of delivery.
Return/Exchange Process: To initiate a return or exchange request, please follow these steps:
a. Visit our website and locate the WhatsApp button in the right-hand corner.b. Click on the WhatsApp button to connect with our support representative.
c. Inform our representative that you would like to initiate a return or exchange.
d. Provide essential details such as your order number, the specific item(s) you wish to return or exchange, and the reason for the return.
e. Our support representative will initiate the return or exchange request on your behalf.
Please note that you don't have to create the return or exchange request yourself. Our dedicated team is ready to assist you through WhatsApp to ensure a smooth experience.
We value your satisfaction and strive to make the return and exchange process as convenient as possible. If you have any further questions or concerns, please don't hesitate to reach out to our support representative via WhatsApp.
For more detailed information about Guugly Wuugly's return and cancellation policy, please visit their website at https://www.guuglywuugly.com/pages/returns-cancellation-policy. This page will provide you with comprehensive information regarding their policies, including details about returns, exchanges, cancellations, timelines, eligibility criteria, and any specific terms and conditions that may apply.
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To track your order, you can click on the following link: https://guuglywuugly.shiprocket.co/.
You can also check your registered email address and phone number for order confirmation. The order ID will be included in the confirmation message.
By accessing the provided link, you will be able to track your order and stay updated on its current status and location. If you encounter any difficulties or have further questions, you can reach out to Guugly Wuugly's customer support for assistance.
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Yes, all returns and exchange are free and no amount shall be charged to the customer.
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All orders are processed within 24 hours except Sunday.
All orders placed before 12 noon, will be processed and shipped on the same day.
