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Contact Us
We're here to help and would love to hear from you. Whether you have a question about our products, need assistance with an order, or just want to share your feedback, our team is ready to assist.
For returns and exchanges, product suggestions, real-time offers, or any query, you may contact Guugly Wuugly AI assistance by clicking on the chat bot icon at the bottom of your screen.
Operating Hours:
Monday to Friday, 10:00 AM - 6:00 PM
Saturday 10:00 AM to 2:00 PM
We aim to dispatch orders promptly within 24 working hours.
Estimated delivery time is typically 5-7 business days for all covered pin codes pan India.
In rare cases where your pin code is not served by our primary logistics partner, we will find alternatives to ensure your order reaches you.
Your anticipation will surely be rewarded once you receive your order and experience the utmost comfort we offer.
To create a return request, you can follow these steps:
Pickup period for product(s) may vary as per the Logistics team that is assigned to process your returned product.
The product shall be picked within 2 – 4 business days of us receiving the return request.
Once we receive the product in our warehouse and conduct a thorough quality check, we will initiate the refund process. The refund will be processed through NEFT(National Electronic Funds Transfer). We understand the importance of a timely refund, and we aim to complete the process within 24-48 hours after receiving the product in our warehouse. Our goal is to provide a seamless experience for our valued customers, and we prioritise prompt refund processing.
At Guugly Wuugly, we offer a hassle-free return and exchange policy to ensure customer satisfaction. Here are the key highlights of our policy:
Easy Returns and Exchanges: We provide a 15-day window for returns and exchanges, starting from the date of delivery.
Return/Exchange Process: To initiate a return or exchange request, please follow these steps:
a. Visit our website and locate the WhatsApp button in the right-hand corner.
b. Click on the WhatsApp button to connect with our support representative.
c. Inform our representative that you would like to initiate a return or exchange.
d. Provide essential details such as your order number, the specific item(s) you wish to return or exchange, and the reason for the return.
e. Our support representative will initiate the return or exchange request on your behalf.
Please note that you don't have to create the return or exchange request yourself. Our dedicated team is ready to assist you through WhatsApp to ensure a smooth experience.
We value your satisfaction and strive to make the return and exchange process as convenient as possible. If you have any further questions or concerns, please don't hesitate to reach out to our support representative via WhatsApp.
For more detailed information about Guugly Wuugly's return and cancellation policy, please visit their website at https://www.guuglywuugly.com/pages/returns-cancellation-policy. This page will provide you with comprehensive information regarding their policies, including details about returns, exchanges, cancellations, timelines, eligibility criteria, and any specific terms and conditions that may apply.
To track your order, you can click on the following link: https://guuglywuugly.shiprocket.co/.
You can also check your registered email address and phone number for order confirmation. The order ID will be included in the confirmation message.
By accessing the provided link, you will be able to track your order and stay updated on its current status and location. If you encounter any difficulties or have further questions, you can reach out to Guugly Wuugly's customer support for assistance.
Yes, all returns and exchange are free and no amount shall be charged to the customer.
All orders are processed within 24 hours except Sunday.
All orders placed before 12 noon, will be processed and shipped on the same day.
