At Guugly Wuugly, we strive to deliver a smooth and reliable shopping experience. Our logistics policy ensures transparency and support at every step of your order journey.

1. Estimated Delivery Time

• Orders are usually dispatched within 24–48 hours.
  

• Standard delivery time is 5 to 7 business days, depending on your location and the serviceability of our courier partners.
  

• Note: Deliveries to certain regions — including the Seven Sister States (Arunachal Pradesh, Assam, Meghalaya, Manipur, Mizoram, Nagaland, and Tripura), Jammu & Kashmir, and Bihar — may require additional transit time due to logistical challenges.

Delivery timelines may vary during peak seasons, rainy season or due to unforeseen circumstances.

2. Order Tracking

• Once your order is dispatched, a tracking link will be shared via WhatsApp and/or email.
  

• You can use this link to view real-time status updates on your package.
  

• For any tracking issues or delays, please contact our customer support team via the [support link].
  

3. Non-Availability at Time of Delivery

• Our courier partner will make up to 3 re-attempts if you are unavailable during the initial delivery.
  

• If all attempts fail, the order will be returned to our warehouse.
  

• In such cases, you may place a new order to initiate re-shipment.
  

4. Change of Delivery Address

• To update your delivery address, please contact our support team before dispatch.
  

• Once an order is dispatched, we cannot guarantee address changes.
  

5. Order Confirmation Process

• Once an order is placed, our team will call you for confirmation before dispatch — applicable for both Prepaid and Cash on Delivery (COD) orders.
  

• We will make up to 3 call attempts over 3 days using the contact details provided at checkout.
  

6. Unconfirmed Orders

• If we are unable to establish contact within 3 days, the order will be automatically cancelled.
  

• If you still wish to receive the product, you’ll need to place a new order on the website.
  

7. Custom T-Shirt Orders – Return & Exchange Policy

• Customised T-shirts are not eligible for return or exchange.
  

• Once a design is confirmed and processed, the sale is considered final.
  

Need Help?

For any assistance regarding your order, shipment, or delivery, feel free to reach out via the Support Link.

*Important: Product-related claims regarding performance or durability are separate from shipping and delivery processes, and are covered under our Product Disclaimer Policy. For more information, please refer to our Terms & Conditions.