Privacy Policy – Guugly Wuugly

Customer-Version

At Guugly Wuugly, we treat your data the way parents treat their kids’ favourite toys — carefully and responsibly.

When you shop with us on www.guuglywuugly.com, we collect only what’s needed:

• Your name
  

• Delivery address
  

• Phone number
  

• Email ID
  

• Payment information
  

Why?

To deliver your order safely, offer smooth checkout, assist you when needed, and occasionally share offers that you’ll actually like (no spam — promise).

We never sell your data.

We never misuse your data.

We never store sensitive card details (RBI says nope, and we happily agree).

You are always in control — you can update, delete, or ask us to stop using your data anytime.

Legal Version

1. Introduction

This Privacy Policy describes how Guugly Wuugly Global Eastt Pvt. Ltd. (“Company”, “we”, “our”, or “us”) collects, uses, retains, shares, and protects your personal data when you access or use our website www.guuglywuugly.com (“Website”).

This Policy is prepared in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and all applicable Indian laws.

2. Data Fiduciary Details

Legal Entity: Guugly Wuugly Global Eastt Pvt. Ltd.

CIN: U18202UP2022PTC168475

GSTIN: 09AAJCG9499H1ZQ

Registered Address: 1/822 Ratan Khand, Sharda Nagar, Ashiyana, Lucknow – 226012

Email: care@guuglywuugly.in

Phone: +91 630-655-9193

Grievance Officer:

Mr. Kumar Shivam

Email: care@guuglywuugly.in

Phone: +91 6306559193

3. Personal Data We Collect

We collect the following categories of personal data when you use our Website:

3.1 Data Provided by You

• Full name
  

• Delivery address
  

• Email address
  

• Mobile number
  

• Payment method (UPI, card type, wallet selection — we do not store card details)
  

• Size preferences
  

• Return/exchange bank details (for refund of COD orders)
  

3.2 Automatically Collected Data

• IP address
  

• Device type
  

• Browser information
  

• Time of access
  

• Usage analytics
  

• Cookie/Tracking preferences
  

3.3 Data from Third Parties

• Payment gateway confirmation
  

• Courier partner tracking details
  

• Identity verification for fraud prevention
  

4. Purpose of Data Processing

We process your data for the following purposes:

• To process and fulfil your orders
  

• To provide delivery updates and tracking
  

• To handle returns, refunds, and exchanges
  

• To communicate offers, updates, and transactional messages
  

• To prevent fraudulent transactions
  

• To improve website performance
  

• For compliance, accounting, and legal obligations
  

5. Legal Basis for Processing

Under the DPDP Act, processing is based on:

• Consent (given by you explicitly or implicitly during use)
  

• Performance of a contract (to deliver your order)
  

• Compliance with legal obligations
  

• Legitimate interest (fraud detection, analytics, website improvement)
  

6. Consent & Withdrawal

By using our website, creating an account, or placing an order, you provide your consent for data processing.

You may withdraw consent anytime by emailing:

care@guuglywuugly.in

Upon withdrawal, we may stop providing certain services (e.g., order updates, exchanges).

7. Sharing of Personal Data

We may share your data with:

7.1 Service Providers

• Courier partners
  

• Payment gateways
  

• Hosting providers
  

• SMS/Email/WhatsApp service providers
  

7.2 Compliance Authorities

• Government authorities if legally required
  

• Tax/GST/regulatory bodies
  

We do not sell or trade your data to any third parties.

8. Data Storage & Retention

Your data is stored securely on protected servers.

Retention period:

• Order & transaction history: as required by Indian tax and compliance laws
  

• Contact information: until you request deletion
  

• Payment data: only what is legally allowed; card details are never stored
  

9. Data Security Measures

We implement reasonable security controls:

• End-to-end encrypted payments
  

• Secure server access
  

• Tokenisation via payment partners
  

• Restricted employee access
  

• Regular system audits
  

However, no system is 100% secure. You agree to use the Website at your own risk and take precautions with your account credentials.

10. Children’s Data

Our products cater to children, but we do not knowingly collect personal data from individuals under 18 without parental consent.

If we discover such data, it will be deleted upon request.

11. Cookies & Tracking

We use cookies to:

• Improve your browsing experience
  

• Save preferences
  

• Analyse website performance
  

• Deliver relevant marketing content
  

For detailed information, refer to our Cookie Policy.

12. Your Rights Under the DPDP Act

You have the right to:

• Access your personal data
  

• Correct inaccurate data
  

• Delete personal data
  

• Withdraw consent
  

• Nominate someone to exercise your rights in case of incapacity
  

To exercise these rights, contact us at:

care@guuglywuugly.in

13. Cross-Border Data Transfers

If required, your data may be transferred outside India through secure international servers used by hosting, analytics, or payment service providers.

Such transfers are made in compliance with applicable laws.

14. Updates to Privacy Policy

We may update this Privacy Policy to reflect legal requirements or business changes. Updated versions will be posted on this page with a revised “Last Updated” date.

Last Updated: November 2025

15. Contact & Grievance Redressal

If you have any questions, complaints, or requests related to your data, please contact:

Grievance Officer:

Mr. Kumar Shivam

Email: care@guuglywuugly.in

Phone: +91 630-655-9193