We keep payments simple, safe, and flexible — just like a parent’s wishlist!

• We accept UPI, Credit/Debit Cards, Wallets, and Cash on Delivery
  

• Your card details are never stored by us (RBI rules + common sense)
  

• COD refunds are processed through secure payout links
  

• Payment failures? Don’t worry — your money is safe
  

• Checkout is encrypted and protected
  

• Fake/fraud COD orders may get auto-cancelled to reduce misuse

1. Accepted Payment Methods

We currently accept the following payment modes:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
  

• Credit & Debit Cards (Visa, Mastercard, RuPay)
  

• Wallets
  

• Net Banking
  

• Cash on Delivery (COD) for eligible pincodes
  

All payment methods are subject to the availability and operational guidelines of our payment gateway partners.

2. Secure Online Payments — RBI Compliance

• All online payments are processed through secure, PCI-DSS–compliant payment gateways.
  

• We do not store your full card details in accordance with RBI Tokenisation Guidelines.
  

• Sensitive card information (CVV, expiry date, etc.) is directly encrypted with the payment partner.
  

• Payments are processed through encrypted channels (SSL).
  

Your financial data is completely protected.

3. Payment Confirmation

Once your payment is successful:

• You will receive an order confirmation email/WhatsApp
  

• Your order will enter the dispatch cycle
  

• In case of unsuccessful attempts, no amount will be deducted
  

If money gets debited without confirmation (rare, but possible), it will be automatically reversed by your bank within 5–7 working days.

4. Cash on Delivery (COD)

COD is offered based on:

• Courier availability
  

• Pincode serviceability
  

• Order value limits
  

• Fraud-risk analysis
  

We reserve the right to disable COD for:

• High-risk users
  

• Fake/invalid addresses
  

• Frequent refusal or RTO history
  

• Bulk orders
  
  

5. Refunds for Online Payments

Refunds for prepaid orders (UPI/Cards/Wallets/Net Banking):

• Always returned to the original payment method
  

• Processed within 5–7 business days after QC approval
  

• Refund timelines depend on your bank/gateway
  

6. Refunds for COD Orders

Refunds for COD orders are processed via a secure payout link:

• You will receive the link via SMS/email
  

• Enter your bank account or UPI ID
  

• Refund is processed after your details are submitted
  

• No need to share sensitive details with customer support
  

This method is fast, safe, and eliminates manual errors.

7. Payment Failures

In the event of a payment failure:

• Do not retry multiple times in rapid succession
  

• Check if your bank has debited the amount
  

• If debited but not confirmed, your bank will auto-reverse the transaction
  

• If you need assistance, contact:

📧 care@guuglywuugly.in

📞 +91 6306559193

8. Fraud Detection & Prevention

Guugly Wuugly reserves the right to:

• Verify customer identity
  

• Request additional information
  

• Cancel suspicious orders
  

• Disable COD temporarily
  

• Blacklist users abusing COD or creating fake orders
  

We take these steps to protect genuine customers and reduce operational losses caused by misuse.

9. Payment Security Measures

We use industry-standard security protocols:

• SSL encryption on checkout
  

• Fraud detection algorithms
  

• Tokenization-compliant systems
  

• Secure merchant servers
  

• Regular security audits and monitoring
  

Our systems are designed to protect your financial and personal data at every step.

10. Billing Accuracy

You agree to:

• Provide accurate billing and contact information
  

• Update your details immediately in case of changes
  

• Ensure the contact number is reachable during delivery attempts
  

Inaccurate information may cause delays or cancellations.

11. Ownership & Risk

Ownership of the product transfers upon dispatch.

However, we continue to assist with tracking, delivery issues, and payment concerns.

12. Contact for Payment Issues

For payment-related queries or disputes, please contact:

📧 Email: care@guuglywuugly.in

📞 Phone: +91 6306559193

Grievance Officer:

Mr. Kumar Shivam

Phone: +91 6306559193

Email: care@guuglywuugly.in